Frequently Asked Questions

Frequently Asked Questions

🤔 General Questions

What makes HeelTherapy insoles different from other insoles I've tried?

Most insoles only provide temporary cushioning that flattens quickly. HeelTherapy uses a Dual-Zone Gel Support System™ that combines medical-grade silicone cushioning with orthopedic arch alignment. This means we treat both the symptom (pain) and the root cause (misalignment) simultaneously. Unlike cheap gel pads that just mask pain, our insoles actually correct what's causing your heel pain.

Are these just another generic gel insert?

Absolutely not. While we use premium medical-grade silicone for comfort, our unique design includes:

  • Targeted arch support to realign your foot

  • Strategic heel cup placement to absorb impact

  • Durable construction that won't flatten after weeks of use

  • Trim-to-fit design for perfect shoe compatibility

💰 Pricing & Value Questions

Why are HeelTherapy insoles priced higher than drugstore brands?

You're not just buying cushioning - you're investing in a complete heel pain solution. While drugstore insoles cost $10-20, they typically flatten in 2-3 weeks, meaning you'd spend over $100 annually replacing them. Our insoles last 6-12 months, making them actually more affordable long-term while providing real relief.

Do you offer any discounts or promotions?

Yes! We frequently run promotions including:

  • Buy One, Get One 50% Off for sharing with family

  • Seasonal sales for major holidays

  • Bundle discounts when purchasing multiple pairs
    Sign up for our newsletter or check our website for current offers.

🏥 Medical & Effectiveness Questions

I've tried everything - will these actually work for me?

We understand your skepticism. Most of our customers have tried 3-5 other solutions before finding us. Our 30-Day Money-Back Guarantee makes this risk-free. If you don't experience significant relief, we'll refund every penny - no questions asked.

How quickly will I feel results?

Most customers notice improvement within 3-7 days of consistent wear. Maximum benefits typically occur after 2-3 weeks as your feet adjust to proper alignment and inflammation decreases.

I have severe plantar fasciitis - will these help?

Yes! Our insoles are specifically designed for plantar fasciitis sufferers. The combination of gel cushioning and arch support helps:

  • Reduce tension on the plantar fascia ligament

  • Absorb heel strike impact

  • Promote proper foot alignment

  • Many customers with severe PF report being pain-free within weeks

My doctor recommended custom orthotics - are these comparable?

While custom orthotics cost $300-600, our insoles provide similar alignment benefits at a fraction of the price. Many podiatrists recommend starting with quality over-the-counter insoles like ours before investing in custom orthotics.

📦 Shipping & Delivery Questions

How long does shipping take?

  • Processing: 1-3 business days

  • Shipping: 5-9 business days

  • Total: 6-12 business days from order to delivery

Do you offer expedited shipping?

Yes! We offer 2-4 day expedited shipping at checkout. International shipping is also available (10-20 business days).

What if my package is lost or stolen?

Contact us immediately via our AI chatbot. We'll work with the carrier to locate your package or send a replacement if necessary.

📏 Sizing & Fit Questions

Will these fit in all my shoes?

Yes! Our trim-to-fit design lets you customize the insoles for:

  • Dress shoes

  • Sneakers

  • Work boots

  • Loafers

  • Clogs
    Simply trace your current insoles and trim along the guidelines.

What if I order the wrong size?

No problem! We offer free size exchanges within 30 days. Contact our AI chatbot for a hassle-free exchange.

I have wide/narrow feet - will these work?

Our insoles are designed to accommodate various foot widths. The trim-to-fit feature allows you to adjust the width during installation.

🔄 Returns & Guarantee Questions

What if they don't work for me?

We stand behind our product with a 30-Day Money-Back Guarantee. If you're not satisfied for any reason, contact us for a full refund. In most cases, you don't even need to return the product!

Are there any restocking fees?

Absolutely not! We don't charge any hidden fees. Your refund is for the full product price.

How long do refunds take?

Refunds are processed within 5-10 business days after approval. Your bank may take an additional 3-5 days to post the credit.

🧼 Care & Maintenance Questions

How do I clean the insoles?

Simply hand wash with mild soap and warm water, then air dry. Avoid machine washing and direct heat.

How long do they typically last?

With proper care, our insoles last 6-12 months depending on usage. Heavy daily wear may require replacement sooner.

🛡️ Trust & Security Questions

Is my payment information secure?

Yes! We use enterprise-level SSL encryption and PCI-compliant payment processing. We never store your full payment details on our servers.

Why should I trust an online company?

We're a U.S.-based company with:

  • Transparent contact information

  • 24/7 customer support via AI chatbot

  • Thousands of satisfied customers

  • No-hassle return policy

  • Real customer testimonials and reviews

What if I have issues with my order?

Our AI chatbot is available 24/7 to help. For complex issues, it automatically escalates to our technical team who respond within 4 hours.

🎁 Gifting & Multiple Orders

Can I buy these as a gift?

Absolutely! Many customers purchase for spouses, parents, or friends who also suffer from heel pain. Our discreet packaging doesn't reveal the contents.

Do you offer bulk discounts?

Yes! Contact us via chatbot for special pricing on orders of 5+ pairs.

🏃 Usage Questions

How long should I wear them each day?

Start with 2-4 hours daily for the first 3-4 days to allow your feet to adjust, then gradually increase to all-day wear.

Can I transfer them between shoes?

While possible, we recommend dedicating one pair per frequently worn shoe type for optimal results and convenience.

Do I need to remove my existing insoles?

Yes, always remove the existing insoles before installing ours for proper fit and effectiveness.

🌎 International Orders

Do you ship internationally?

Yes! We ship to most countries. Shipping costs and delivery times vary by location.

Will I have to pay customs fees?

International orders may be subject to customs duties and taxes, which are the customer's responsibility. Check with your local customs office for specific rates.

Still have questions?
💬 Click the chat icon in the bottom-right corner to talk with our AI assistant! It's available 24/7 and can instantly answer your questions or escalate to our technical team if needed.

HeelTherapy is committed to your complete satisfaction. We're here to help you walk pain-free!