Terms Of Service

Terms of Service

Last Updated: 2025/10/13

Welcome to HeelTherapy
These Terms of Service ("Terms") govern your use of the heeltherapy.com website (the "Site") and your purchase of HeelTherapy products. By accessing our Site or making a purchase, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our Site.

1. Your Agreement

By using our Site, you confirm that:

  • You are at least 18 years old.

  • You will use the Site in compliance with these Terms and all applicable laws.

  • All information you provide is accurate and current.

2. Our Products

  • Product Information: We strive to display accurate product descriptions, images, and pricing. However, we do not guarantee that all information is error-free and reserve the right to correct any inaccuracies.

  • Availability: All products are subject to availability. We may limit quantities or discontinue products at any time.

3. Orders & Payment

  • Pricing: All prices are listed in US Dollars (USD) and are subject to change.

  • Order Acceptance: Your order is an offer to purchase. We reserve the right to cancel any order for reasons including, but not limited to, product availability, pricing errors, or suspected fraud.

  • Payment: You authorize us to charge the provided payment method for the total order amount at the time of purchase.

4. Shipping & Delivery

  • Processing Time: Orders are processed and shipped within 5-9 business days.

  • Shipping Delays: We are not liable for delays caused by shipping carriers, customs, weather, or other unforeseen circumstances.

  • International Orders: Customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. Returns & Refunds

Please see our complete Return & Refund Policy. Key points:

  • We offer a 30-Day Money-Back Guarantee.

  • To initiate a return, contact our support team via email or our AI chatbot.

  • Refunds are processed to the original payment method within 5-10 business days after we receive your returned item.

6. Important Health Disclaimer

Our products are designed based on medical research to provide comfort and support. However, they are not a substitute for professional medical care.

  • Consult a Professional: If you have a pre-existing health condition (such as diabetes, neuropathy, or severe arthritis), are pregnant, or experience severe or persistent pain, consult your doctor or a podiatrist before use.

  • Individual Results: Testimonials and reviews reflect individual experiences. Your results may vary.

  • Use Responsibly: Discontinue use and consult a healthcare provider if you experience increased pain or discomfort.

7. Your Responsibilities

You agree not to:

  • Use the Site for any illegal purpose.

  • Copy, reproduce, or misuse any content from our Site.

  • Interfere with the Site's security or operation.

8. Intellectual Property

All content on this Site—including text, images, logos, and designs—is the property of HeelTherapy and is protected by copyright and trademark laws. You may not use our intellectual property without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, HeelTherapy shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or products. Our total liability to you for any claim will not exceed the amount you paid for the product.

10. Indemnification

You agree to indemnify and hold HeelTherapy harmless from any claims or demands arising from your violation of these Terms or your misuse of our Site or products.

11. Dispute Resolution

  • Governing Law: These Terms are governed by the laws of [Your State/Country].

  • Arbitration: Any disputes will be resolved through binding arbitration, not in court, and you waive your right to participate in a class action lawsuit.

12. Changes to These Terms

We may update these Terms at any time. The "Last Updated" date will reflect the most recent changes. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

13. Contact Us

For questions about these Terms, please contact us:

HeelTherapy Customer Support

  • Email: [email protected]

  • AI Chatbot: Available 24/7 on heeltherapy.com

We aim to respond to all inquiries within 24-48 hours.

Thank you for choosing HeelTherapy.